HRM SUBJECTS

Sample Subject Description

HRM 102	FOOD & BEVERAGES SERVICE PROCEDURES
	Students will be enlighten on the different aveneus and facets of food and beverage operations. Areas to be explored are the kitchen management, food and beverages service, stewarding and administration. They will also be exposed to restaurant equipment, profit and loss statements, menu planning, staff scheduling and other areas relevant to the handling of food and beverages.
HRM 112	HOUSEKEEPING PROCEDURES
	Housekeeping is an important area where the students will learn the importance of cleanliness and aesthetics in the different areas of the hotel. Skills like how to keep a guest room clean will be taught, with emphasis on specific standards of excellence. This will also cover other areas such as laundry and linen, rooms, public areas, mini-bar and others.
PD 102	PERSONALITY DEVELOPMENT
	It focuses on enhancing one’s personality, ways and means of improving it, physically, emotionally and mentally, with emphasis on personal appearance, values, and social communication. The holistic development of students as future hoteliers and/or restaurateurs is the ultimate goal of the course.
FO 201	FRONT OFFICE PROCEDURES
	This course will expose the students to various sections in front office management, namely: Receptions, Reservations, Cashier, and Concierge. As part of the rooms divisions, this will also concentrate on how to create a first impression as well as trouble-free check-in procedures; teach students to work cooperatively with different sections in response to guest requests; dwell on solving guest problems and concerns; and teach them how to exceed customer expectations.
HRM 202	BANQUET, FUNCTION & CATERING SERVICE PROCEDURES
	The course deals with the principles and techniques necessary in order to come up with a successful catering function. It also trains students to be entrepreneurs by being professional caterers or be a part of the catering business. All necessary aspects are given special attention from planning down to evaluation.
RDM 202	ROOMS DIVISION MANAGEMENT & CONTROL SYSTEM
	This course is designed to give emphasis on the Front Office and Housekeeping Operations. This also gives idea on how to maintain the quality service in hotel, handling complaints and handling personnel effectively.